Terms of service
1. Who we are
These terms apply to every order placed through allcaps.uk. ALL CAPS is a trading name of Tadventures Ltd, a company registered in England and Wales, company number 10820250, registered office 3rd Floor, 86–90 Paul Street, London, England, EC2A 4NE ("ALL CAPS", "we", "us"). Tadventures Ltd is the contracting party for every order.
2. Our products
We sell embroidered caps. Every ALL CAPS cap is made to order. Our caps are standard ALL CAPS designs — not goods made to your specification or personalised for you — so the cancellation rights in our Returns & Refunds Policy apply in full. We don't currently offer any custom-embroidery or personalisation service; if that changes, this clause and the returns policy will both need updating to carve out bespoke goods.
We try to describe and picture our products accurately, but slight variations in colour and finish can occur, particularly as items are made to order.
3. Placing an order
When you place an order, you're making an offer to buy. A contract is formed when we send you an order confirmation email. We may decline or cancel an order — for example for a stock or pricing error — in which case we'll notify you and refund any payment taken in full.
4. Price and payment
All prices are shown in GBP and include everything payable to us for the goods, plus delivery shown at checkout. Tadventures Ltd is not currently VAT registered, so no VAT is added to our prices. Payment is taken at checkout via Shopify Payments or PayPal.
5. Delivery
See our Shipping & Delivery Policy for current estimates. In summary: caps are made to order, with production typically taking approximately 3–5 working days before dispatch, and UK delivery typically taking a further 1–2 working days. These are estimates, not guaranteed delivery dates.
6. Your right to cancel
As a consumer, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. See our Returns & Refunds Policy for full details of how and when this applies.
7. Faulty or misdescribed goods
If your cap arrives faulty, damaged, or not as described, you have rights under the Consumer Rights Act 2015, including a right to a repair, replacement, price reduction or refund depending on the circumstances. See our Returns & Refunds Policy, or contact hello@allcaps.uk.
8. Our liability
We're responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we're not liable for losses that aren't foreseeable, or for business losses. Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.
9. Events outside our control
We're not responsible for delays or failure to perform our obligations caused by events outside our reasonable control.
10. Complaints
If something goes wrong, contact us first at hello@allcaps.uk and we'll do our best to put it right.
11. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. If you're a consumer, nothing in these terms affects the statutory rights you have under the law of the country you live in.
12. Contact
Tadventures Ltd, trading as ALL CAPS · hello@allcaps.uk · 3rd Floor, 86–90 Paul Street, London, England, EC2A 4NE