Refund policy

We want you to be happy with your ALL CAPS cap. This policy explains your rights.

1. Your right to cancel (14-day cooling-off period)

Every ALL CAPS cap is a standard, made-to-order design rather than a bespoke or personalised item, so under the Consumer Contracts Regulations 2013 you have the right to cancel your order for any reason:

• • within 14 days of receiving your goods, to tell us you want to cancel, and then

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
    
    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
    
    To start a return, you can contact us at hello@wearallcaps.com. Please note that returns will need to be sent to the following address: TADVENTURES LTD, 531A KINGSLAND ROAD, E84AR. 
    
    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
    
    You can always contact us for any return question at hello@wearallcaps.com.
    

    
    

    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    
    

    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
    
    Unfortunately, we cannot accept returns on sale items or gift cards.

    
    

    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    
    

    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    
    

    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at tadventuresltd@gmail.com.

• a further 14 days from telling us, to send the goods back to us.

2. How to start a return

Email hello@allcaps.uk with your order number to let us know you'd like to cancel or return your order, then send it to:

ALL CAPS Returns
531A Kingsland Road
London, E8 4AR

3. Condition of returned goods

Please return your cap unworn, unused, with tags attached and, where possible, in its original packaging.

4. Who pays for return postage

You are responsible for the cost of returning your order to us.

5. Refunds

Once we receive your returned cap (or evidence you've sent it), we'll refund you within 14 days, using the same payment method you used to pay. We may make a deduction if the value of the goods has been reduced by handling beyond what's needed to check them.

6. Faulty, damaged or incorrect items

If your cap arrives faulty, damaged, or different from what you ordered, you have rights under the Consumer Rights Act 2015:

• within 30 days of delivery, you can request a full refund;
• after 30 days, you're entitled to a repair or replacement in the first instance; and
• if that doesn't resolve things, a price reduction or a final right to reject for a refund.

Email hello@wearallcaps.com with your order number and photos of the issue, and we'll sort it out — including covering return postage for faulty items.

7. Exchanges

We don't offer exchanges. As every cap is made to order, if you'd like a different size or design, please return your original order for a refund (see above) and place a new order.

8. Non-returnable items

At present ALL CAPS doesn't sell any bespoke or personalised caps, so this exclusion doesn't apply to anything in the current range. If a custom-embroidery or personalisation option is introduced later, this section will need a specific carve-out excluding those items from the cancellation right above.