Refund policy
We want you to be happy with your ALL CAPS cap. This policy explains your rights.
1. Your right to cancel (14-day cooling-off period)
Every ALL CAPS cap is a standard, made-to-order design rather than a bespoke or personalised item, so under the Consumer Contracts Regulations 2013 you have the right to cancel your order for any reason:
- within 14 days of receiving your goods, to tell us you want to cancel, and then
- a further 14 days from telling us, to send the goods back to us.
2. How to start a return
Email hello@allcaps.uk with your order number to let us know you'd like to cancel or return your order, then send it to:
ALL CAPS Returns
531A Kingsland Road
London, E8 4AR
3. Condition of returned goods
Please return your cap unworn, unused, with tags attached and, where possible, in its original packaging.
4. Who pays for return postage
You are responsible for the cost of returning your order to us.
5. Refunds
Once we receive your returned cap (or evidence you've sent it), we'll refund you within 14 days, using the same payment method you used to pay. We may make a deduction if the value of the goods has been reduced by handling beyond what's needed to check them.
6. Faulty, damaged or incorrect items
If your cap arrives faulty, damaged, or different from what you ordered, you have rights under the Consumer Rights Act 2015:
- within 30 days of delivery, you can request a full refund;
- after 30 days, you're entitled to a repair or replacement in the first instance; and
- if that doesn't resolve things, a price reduction or a final right to reject for a refund.
Email hello@allcaps.uk with your order number and photos of the issue, and we'll sort it out — including covering return postage for faulty items.
7. Exchanges
We don't offer exchanges. As every cap is made to order, if you'd like a different size or design, please return your original order for a refund (see above) and place a new order.
8. Non-returnable items
At present ALL CAPS doesn't sell any bespoke or personalised caps, so this exclusion doesn't apply to anything in the current range. If a custom-embroidery or personalisation option is introduced later, this section will need a specific carve-out excluding those items from the cancellation right above.